Managed Services

In today's competitive business environment, complex IT environments enable quick decision-making contributing largely to their success. On the other hand, this IT environment also makes businesses largely vulnerable to change. 2Pi Solutions offers managed services that help your IT applications functioning on different platforms to optimize efficiencies.


Our Managed Services comprise of the following::

• Application management support - We committed to providing world-class support to all our customers offering managed services that deliver support at various levels based on our customers' business needs providing complete flexibility. These services are designed based on the user type and project life cycle requirements.

  2Pi Solutions will assign a Support Account Manager and a team of technical experts for priority support handling and escalations, resulting in faster resolution of issues. The team will work along with your technical staff to understand their pain-points in the areas of application support and will work on strategizing effective issue resolution.

  Our technical professionals are experts in managing, configuring, and operating your BI applications. Apart from providing application support we also offer the following services:

• Application and database management – We help maintain applications and databases reducing your total cost of ownership and ensuring you enjoy a strong ROI. Our technical team constantly reviews applications, resolve problems quickly, and prevent bottlenecks and system downtime.

• System monitoring and remediation – Through efficient system monitoring we will enable you define, schedule, and control the fulfillment of tasks, reducing workload, increasing the speed of IT processes, and improve quality of outputs.

• Upgrade Services – 2Pi Solutions can help you plan for, manage, implement, and train your end users on application upgrades. We offer a range of services to support the upgrade and optimization of BI applications through maintaining the application post implementation.

• Infrastructure management – This includes hardware, operating system maintenance and enterprise applications.

• Audit and analysis - We conduct regular performance audits of BI applications deployed and improvements on process efficiencies. Based on the business brief received initially from the client, we analyze the application's effectiveness in supporting these business objectives. We study the end user responses on product usage and outcomes to facilitate improvement in performance and enhancement of the application.